AzuPhone · Number porting
Request your number porting with AzuPhone
Take the number your customers already know to Azuton's cloud PBX. You change PBX, not number.
Free quote, no commitment
Bring your number to AzuPhone
You keep your current number. Leave your details and a specialist runs the porting with you.
Before you start
What to have at hand
The request takes a few minutes if you have these details in front of you. All of them are required by the carrier that currently holds the number.
Line holder
- Name or registered company name
- Tax ID (CPF or CNPJ)
- ID document or state registration
- Municipal registration
Installation address
- Street, number and unit
- District and postcode
- City and state
Contact
- Phone with area code
- Email for updates
Line to port
- Number to be ported
- City the number belongs to — POP
- Current carrier
How it works
From the request to the number ringing on AzuPhone
Number portability is a subscriber right in Brazil: you change provider and keep the number. Azuton files the request with the carrier that currently holds the line — you do not have to negotiate anything with them.
You fill in the form
Holder and line details must match the current carrier's bill exactly. A mismatch in the registration data is the most common reason for rejection.
Our team validates
We check ownership, address and numbering area before filing. If anything does not match, we talk to you before submitting.
We file it with the carrier
The request goes to the donor carrier through the official porting channels. You follow progress by the email you provided.
The number rings on your extension
In the agreed window, the number starts ringing on AzuPhone. The cloud extensions are already configured before the switch, so there is no gap in service.
Request
Fill in the form and we take care of the rest
Fill in the form below and we will take care of everything. Use exactly the details shown on your current carrier's bill.
FAQ
Questions about number porting
Will I lose my number when I move to a cloud PBX?
No. Number portability exists precisely for this: you change provider and take the number with you. Your customers keep calling the same number, which now rings on AzuPhone extensions.
Are virtual PBX and cloud PBX the same thing?
Yes, they are two names for the same thing. Virtual PBX, cloud PBX and IP PBX all describe a phone system that runs over the internet, in a data centre, instead of a physical box inside the company. AzuPhone is Azuton's virtual PBX — and it is where the ported number starts ringing.
Will my service go down during the porting?
It does not have to. The cloud extensions are configured and tested before the switch, so the structure is ready when the number changes carrier. The switching window is agreed with you.
Can I port more than one number?
Yes. If your company has several numbers, or number blocks from different branches, tell us when you get in touch — the request is built for the whole set, not one at a time.
Why might my porting request be rejected?
The most common reason is a registration mismatch: the name, tax ID or address given here does not match what the current carrier has on file. That is why we check everything before filing. Outstanding balances with the donor carrier can also block the process.
Do I need to notify my current carrier first?
No. The porting request is filed by the carrier receiving the number — in this case Azuton. You do not have to negotiate your exit or ask the current carrier for release.