Your extension anywhere
Run extensions across different sites, and even different cities and countries.
AzuPhone · Cloud PBX
AzuPhone Cloud PBX
Your extension at the office, on your mobile and at the branch. All on the same number.
Cloud PBX — also called virtual PBX — with instant transfer, a smart IVR and a Personal Tec: a technician dedicated to your account, with a name and a direct line. Live in 24 hours: talk to a specialist and get your quote today.
24 h to activate
30–40% savings
Support in Brazil
Dedicated Personal Tec
1 B+API requests
4 mi+SMS sent
1 900+Active channels
1,1 tri+Transfers processed
Only at Azuton
Personal Tec: one person dedicated to your account
With AzuPhone you do not talk to a ticket number. Every client gets a named technician — the Personal Tec — who knows your phone system, your extension plan and how your company works. That is who you speak to, from activation onward.
- 01
A name and a direct line
You get your Personal Tec's name and contact along with activation. No queue, and no telling the story again with every ticket.
- 02
He knows your phone system
IVR, extensions, ring groups and business hours are configured together with you — and the design of your operation stays documented with him.
- 03
He stays on after delivery
Moved office, opened a branch, hired more people? The change goes through the same person who built your system, not a new agent.
Advantages
Advantages
Simple installation
Forget the cabling. AzuPhone uses the internet already on site.
Lower telephony costs
Cut 30% to 40% of your telephony costs with a virtual PBX.
Cloud PBX · Virtual PBX
Cloud PBX, also called virtual PBX
Cloud PBX, virtual PBX and IP PBX are names for the same thing: a phone system running over the internet, in a data centre, instead of a physical box installed at the company. AzuPhone is Azuton's virtual PBX — the extensions live in the cloud and can be reached anywhere there is internet.
Imagine making business calls on your company extensions from home, with no cabling and no desk phones. With AzuPhone you can move your business services to the home office, securely and with guaranteed quality.
Port your number to AzuPhone now and take advantage of the most innovative virtual PBX in the country.
Company video
See AzuPhone in action
Azuton's cloud PBX presentation: how the extension follows the person, how calls transfer between sites, and what changes day to day for the people answering.
Platform
What's included
Mobility
One app for everything
Remember: a missed call can mean a lost deal. With AzuPhone you can:
- Make calls from anywhere using a smartphone
- Keep an integrated contact list
- Get notified about missed calls
- Record calls and open conference rooms
- Set the rules
Administration
IP PBX management
A web manager with a simple, easy-to-follow interface — no advanced knowledge needed to run it.
Network
Site interconnection
Branches interconnected free of charge, with handsets shipped according to the extensions contracted.
Costs
Cost analysis and traffic limits
AzuPhone analyses telephony usage. You can set a cap on your account.
Savings
Telephony over IP
Save more: IP telephony is up to 60% cheaper, including international and long-distance calls.
Governance
Permissions module
Different access levels, so each employee has permission to a different set of features:
- Admin: this user is handed to the company's IT administrator, who takes responsibility for the technical administration of the whole system. The Admin role cannot create other users, record calls, listen to recordings or view call reports.
- Master: this user is handed to the director or president. Only this role can flag extensions for call recording, which is what protects security and privacy.
More features
- End-user access profile for the panel
- Technical support by email and phone, based in Brazil
- Disk usage control
- Hosting in one of Brazil's leading data centres
- VoIP extensions
- Call queues
- IVR — Interactive Voice Response
- Call statements filtered by extension, destination number and period
- Dial plan configuration
- DID configuration with call queue
- Trunk configuration
- Call recording and storage
Activation
Live in 24 hours
No building work, no new cabling and no pause in service. Three steps until the first extension rings.
01 · Assessment
Talk to the specialist
By phone or WhatsApp, we map how many extensions, which branches and which numbers your company uses today. That is what the quote is built from.
02 · Configuration
We build your phone system
Extensions, IVR, call queues and permissions are configured in the panel. Handsets are shipped according to the extensions contracted.
03 · Go live
The operation goes live
AzuPhone uses the internet already on site — no building work. Number porting runs in parallel, without interrupting service.
Comparison
Traditional PBX and virtual PBX, side by side
How it is today With AzuPhone
| Criterion | Traditional PBX | AzuPhone — virtual cloud PBX |
|---|---|---|
| Installation | Requires dedicated cabling on the premises | Uses the internet already on site |
| Equipment | A physical box inside the company | Hosted in a data centre in Brazil |
| Telephony cost | The market baseline | 30% to 40% lower |
| Calls over IP | Not applicable | Up to 60% cheaper, long-distance and international included |
| Where the extension works | Tied to the handset at the office | Office, mobile and branch — on the same number |
| Between branches | Calls between sites are billed | Free interconnection between every site |
| Changing configuration | Requires an engineer visit | Web panel, done by your own team |
| Call recording | A separate module | Included, with permission control |
| Reports | Limited | Statements filtered by extension, destination and period |
| Switching provider | Risk of losing the number | Porting keeps your current number |
| Time to go live | Weeks, with building work | 24 hours |
| Who serves you | A ticket desk, a different agent each time | Personal Tec — a dedicated technician, with a name and a direct line |
Testimonials
What our clients are saying
Two clients on video, telling what changed after swapping the physical phone system for AzuPhone.
When the pandemic forced our staff to spread out, we ran into repeated problems with the PBX physically installed in our office, which got in the way of communication. Once we saw Azuton's proposal, we made real progress across all our activities, working outside the company but with every resource as if we were all in the same room. On top of how fast activation was, configuration changes are ours to make, which gives us freedom and independence for any adjustment.
I have recommended, and still recommend, partnering with AZUTON.
I recommend the company for how straightforward it is to manage and configure the cloud PBX. We now have an efficient phone service for internal and external communication. It is also worth noting that implementation did not require the heavy infrastructure investment conventional systems demand.
We are very satisfied with the services Azuton provides.
What problem did you have before you found Azuton, and how did we help?
We used to miss a lot of calls and struggled with internal communication, because we could not transfer calls between extensions. Now we can take the handset and use it anywhere with internet, or set up the app on a mobile.
What did you like most about Azuton?
How straightforward implementation was, plus excellent sales and technical support.
Which benefits would you highlight?
Low investment to implement, because the infrastructure required is simple. Easy management of the main PBX functions and an intuitive admin panel.
Would you recommend Azuton? If so, why?
Yes, because the company genuinely delivers, with quality, the service it sells, at a fair price.
Clients
A few of our hundreds of client companies
Canção Nova TV
Randon ICCAP
Andritz
Area
Faculdade Católica Paulista
Gringo App
Life Strong
Oral Sin
AI layer
The same PBX, now with a voice agent
Existing AzuPhone users can switch on the AI voice layer over their current extensions: the call is answered instantly, in natural language, and only reaches the team when a person is needed.
FAQ
Questions? Check our FAQ.
What is AzuPhone's Personal Tec?
Personal Tec is the dedicated technician Azuton assigns to every AzuPhone account. Instead of raising a ticket with a help desk and talking to a different agent each time, you have one person with a name and a direct line, who configured your phone system, knows your extension plan and stays with the account after activation. It is what sets AzuPhone apart from queue-based support.
Are virtual PBX and cloud PBX the same thing?
Yes, they are two names for the same solution. Virtual PBX, cloud PBX and IP PBX all describe a phone system hosted on the internet instead of a physical box inside the company. Some vendors use one term, some the other — the technology is the same. AzuPhone is Azuton's virtual cloud PBX.
How does a cloud PBX work?
A cloud PBX is a telephony solution fully managed, stored and maintained on the internet through cloud computing, rather than a physical device on site.
What is cloud telephony?
Cloud telephony, also called VoIP (Voice over Internet Protocol), moves your entire business phone network to a cloud system on the internet, with no need to change the premises, since it uses the internet the company already has.
What is a PBX system?
PBX (Private Branch Exchange), or PABX (Private Automatic Branch Exchange), is a private telephone network used by a company. Users of a PBX phone system share a number of external lines for making calls.
How does a virtual PBX work?
An IP PBX or virtual PBX is a complete phone system that carries calls over IP data networks — that is, over the internet. The whole conversation is sent and received as data packets across the network in real time.
How does the extension system work?
The everyday term “telephone extension” has often been confused with the extension function of a phone. An extension is simply two or more handsets connected on the same telephone line. With a PBX, a single line can carry several cordless extensions (on average, five).
Do I need internet to use the service?
Yes — but the advantage is that VoIP takes far less bandwidth than conventional telephony. On a traditional 15-minute call, data transmission runs around 10 minutes at 128 kbps, whereas the same call over the cloud takes roughly 5.1 minutes of transmission at 64 kbps.
Connecting headquarters with the branches?
With VoIP your company has internal communication options that connect headquarters with every branch. Any call between extensions is free, and technology providers can include call transfer, call waiting, audio conferencing, voicemail and other services at no extra charge.
What about security?
Because calls are turned into encoded and encrypted data and then transmitted over IP, a cloud call is considered far more secure.
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