AI agent integrations

Your AI agent, on your company's phone line

Connect artificial-intelligence agents to the channels your customer already uses — phone, WhatsApp and SMS — over Azuton's network, integrated with the CRM your team already runs.

Talk to a specialist See the API

Free quote, no commitment

Connect your AI agent to your telephony

Tell us which CRM and which channels your team uses today. A specialist designs the integration with you.

(11) 4200-1232 WhatsApp [email protected]

The platform

Everything the agent needs, in one place

An AI agent only really resolves anything when it reaches the customer on the right channel, understands what they asked for and can act on the company's systems. Azuton delivers all three ends.

Voice over our own network

The agent answers on the company's number, inside the PBX and IVR that already exist. Because the telephony is Azuton's, we control routing, latency and human overflow end to end.
WhatsApp and SMS in the same agent

The same service logic answers by voice and by text. The customer starts on WhatsApp and finishes on the phone without repeating what they already said.
Wired into the CRM your team uses

The agent reads and writes to your systems during the conversation: identifies the customer, logs the interaction, books appointments, opens tickets and hands the context back to the team.
Recording, transcript and trail for every call

Every conversation is stored as audio and text, with permission control over who hears what — the basis for auditing service and improving the agent each cycle.

Architecture

How the agent connects

Four layers, in the order the call travels through them. Each can be swapped without rebuilding the others.

01 · Channel

The customer comes in

A call to the company number, a WhatsApp message or an SMS. The channel changes nothing for the person getting in touch.

02 · Azuton network

The call arrives

Routing, SIP trunking and audio quality on our own infrastructure, with wholesale routes contracted directly: the call goes from the customer to the agent over Azuton's network.

03 · AI agent

Understands and decides

It transcribes the speech, reads the intent, replies in natural voice and decides: resolve on its own or transfer with the context.

04 · Systems

The action happens

CRM updated, ticket opened, appointment booked, webhook fired. The conversation becomes a record and an action, not just stored audio.

Connections

What the agent talks to

CRM and sales

Pipedrive

Lead identification, call logging and deal movement through the funnel.

Marketing and sales

Exact Sales

Voice qualification feeding pre-sales with the data collected on the call itself.

CRM, sales and support

Zoho

Tickets opened and updated during the call, with no manual typing.

Telephony

SIP trunk and existing PBX

If you already have your own phone system, connect the agent over the trunk without changing platform.

Custom

REST API and webhooks

Any system with an API joins the flow. Call events reach your backend in real time.

Models

AI and voice providers

The agent is configured with the model and voice provider chosen for the project, set by parameter in the API.

Ask about your integration

Use cases

What you can take out of the queue

Start with the repetitive volume — where the team loses the most time and the customer the most patience.

Answer and triage the call that today rings with nobody free
Identify the customer and pull up the history before transferring
Book, reschedule and confirm appointments by voice
Qualify leads that came from ads and pass on only what is worth it
Answer recurring questions without an IVR menu
Open support tickets with the details already filled in
Confirm account details and update the CRM on the spot
Run outbound win-back and reactivation campaigns
Cover service outside business hours

Talk to a specialist

Let's see what can be integrated

Tell us which channels and systems your operation uses today. We map what the agent can read, write and resolve on its own.

01You send your details and our sales team gets them right away.
02We map call volume, channels and the systems your company uses today.
03You get the project scope and the quote, with no commitment.

(11) 4200-1232 WhatsApp [email protected]

For developers

Built for the people who build. Ready for the people who sell.

The hard part of voice — carrier, trunk, numbering, latency, overflow — stays with us. Your team handles the agent logic and integrates through the API, with events arriving by webhook in real time.

Request an API key

curl -X POST https://api.azuton.com/v1/agents/agt_8f2c19/channels \
  -H "Authorization: Bearer YOUR_AZUTON_API_KEY" \
  -d '{
    "channel": "voice",
    "number": "+551142001232",
    "fallback": {
      "type": "transfer",
      "queue": "comercial"
    }
  }'

curl -X POST https://api.azuton.com/v1/agents/agt_8f2c19/tools \
  -H "Authorization: Bearer YOUR_AZUTON_API_KEY" \
  -d '{
    "name": "buscar_cliente",
    "provider": "pipedrive",
    "method": "GET",
    "url": "https://api.pipedrive.com/v1/persons/search",
    "params": { "term": "{{caller_number}}" }
  }'

curl -X POST https://api.azuton.com/v1/webhooks \
  -H "Authorization: Bearer YOUR_AZUTON_API_KEY" \
  -d '{
    "url": "https://your-app.com/webhook/azuton",
    "events": [
      "call.started",
      "call.transcript.partial",
      "call.intent.detected",
      "call.transferred",
      "call.ended"
    ]
  }'

Clients

A few of the hundreds of companies running on Azuton

Canção Nova TV

Randon ICCAP

Andritz

Area

Faculdade Católica Paulista

Gringo App

Life Strong

Oral Sin

Next step

Let's see what can be automated in your operation

Tell us how many calls your company takes a day, which ones repeat and which systems the team uses. From that we build the agent's scope.

Talk to a specialist Discover the PBX with AI Voice